FAQs
These frequently asked questions provide basic information regarding how the Compass Choice Rewards program works in general for members. Specific information regarding how the program works for your employer can be found by logging in. Please refer to the FAQs that you receive from your employer or from Compass for full details about the program. If you have questions, give Compass a call and a Health Cost Adviser can answer any questions you may have.
Program Does the program cost me anything? No. The program is free, easy to use, and completely voluntary.

Am I eligible and how do I sign-up? You are automatically enrolled in the program if you are part of your employer’s health benefit plan and they offer the Compass ChoiceRewards program. In addition, your spouse and dependents that are covered under your policy are also eligible to use the program. There is no need to sign up.

Does Compass ChoiceRewards offer medical advice?Compass ChoiceRewards provides only cost information for procedures that your doctor has requested. Compass ChoiceRewards does not offer medical advice and contacting Compass ChoiceRewards is NOT a substitute for medical advice from your doctor. Absolutely. Compass ChoiceRewards does not share employee or dependent claims information with your employer. Your consultation with Compass ChoiceRewards is completely confidential. Incentives How do I qualify to receive an incentive reward? There are 2 steps…first call Compass ChoiceRewards (or go online) if you need a medical service or diagnostic test from the list of services. You will be provided with cost-effective locations in your area that qualify for an incentive. Choose to seek care at one of the cost-effective locations identified by Compass ChoiceRewards and you automatically qualify for an incentive reward. Only those eligible to participate in the program can qualify for incentives. Check out the eligibility FAQ for further details on who is able to participate.....

How will the incentives be paid? If you qualify, an incentive will be mailed to your home within 45 days of your claim being paid. To qualify, you must have contacted Compass ChoiceRewards at least 24 hours prior to receiving your care at a cost-effective location identified by Compass ChoiceRewards. We compare the call records and web transactions against the claims information to determine if you qualify. Please note: incentives are considered taxable by the IRS. Compass ChoiceRewards will provide the appropriate tax information at year - end.

Is the incentive taxable?Yes. The incentive that you earn is considered taxable income. Therefore, Compass will work with your employer to provide you with the proper 1099 form to report the income on your personal tax return. Services What services qualify for an incentive?Compass ChoiceRewards only targets high-volume, elective procedures and diagnostic tests, such as mammograms and colonoscopies…procedures that are known well in advance and that are not considered high-risk. The Compass ChoiceRewards program will begin with a core set of services, but will expand over time to cover additional services. Benefits What if I have a question about my benefits, such as are certain procedures covered?Contact Customer Service at the phone number listed on the back of your insurance card. If you have questions that arise during your conversation with a Health Cost Adviser, they will put you in touch with the appropriate member of the Customer Service team to get your benefit questions answered. Doctor Will I have to change my doctor? In many instances, your doctor may have “admitting privileges” which means he/she is able to perform the service in a number of different locations that have availability. You are able to ask your doctor to perform the service at the location of your choice. There may be certain instances where your doctor may not be able to treat you in a different location but it is important to discuss your options with your physician. Because the program is voluntary, you may decide you would rather not change doctors. The decision is yours and you are free to choose any doctor to receive your service.

What about quality?Compass ChoiceRewards is a cost-based incentive program and does not provide information regarding quality simply because it is difficult to measure quality for a specific service such as an MRI. As is the case today, it is up to you to talk to your doctor or research online at your insurance carrier website for relevant quality information. All locations identified as cost-effective are well-known and fully - licensed to provide services in your area and all have met the rigorous standards to be a credentialed provider as part of the network offered by your insurance carrier.

What if my doctor has already scheduled me at another location?Call Compass ChoiceRewards and a Health Cost Adviser will determine if the service that your doctor recommends qualifies for an incentive. If you have a scheduled appointment, you can call your doctor’s office to have your appointment rescheduled at the location of your choice so that you qualify for an incentive.

Did you know?
That Compass can work directly with large clients to build a customizable program to save money? Call us today to learn more.